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Reflection · · 1 min read

Ask before opening another version

A useful design conversation starts by understanding the concern.

“Make it pop” is difficult feedback to act on. It could mean the hierarchy is weak, the action is easy to miss, the page feels flat, or the result simply differs from what someone expected.

I would rather understand that concern before trying several louder versions. Asking what should stand out, and why, gives the next design decision a direction.

This does not mean every comment needs a workshop. A short question can be enough: what do you want someone to notice first? Which part feels difficult to follow? What did you expect this action to do?

I also think feedback becomes more useful when it describes an observation before prescribing a solution. “I could not find the price” gives a designer a problem to examine. “Make this text red” offers one possible answer, but the underlying issue still matters.

As a designer, I want to explain my reasoning without treating the current version as something to defend at all costs. A design can have a sensible intention and still fail to communicate it.

At the same time, agreeing with feedback is not the same as understanding it. Repeating a request in my own words can reveal whether we are discussing the same problem.

The aim of a review is to leave with a better understanding of what the work needs. Another version should follow from that understanding, rather than stand in for it.

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